At its most basic level, IT infrastructure management is the set of policies, processes, and procedures that support everything else that IT does. Some disciplines that make up IT infrastructure management are:

• Change management;
• Problem management;
• Release management;
• Availability management; and
• Service-level management.

IT infrastructure management isn't sexy like the latest technology innovation, and no one is selling IT infrastructure management with hundred-million-dollar marketing budgets. Yet IT infrastructure management is at least as important as any piece of infrastructure or any application-perhaps more so in an environment where the CIO has to do more with less.

Thanks to enterprise applications, e-business, and Y2K, IT organizations were in constant fire-fighting mode from 1995 through 2000. The emphasis was on speed of implementation-even if this meant cutting corners or compromising on quality. This resulted in problems such as missed project deadlines, cost overruns, unanticipated downtime, and security lapses.

IT infrastructure management is meant to address and correct these bad habits. It's based on high-quality, well-defined, and repeatable processes. At a more detailed level, governance outlines policies, highlights procedures, requires meticulous documentation, and establishes a plan for constant improvement.

Blue Waters Management mission is to drive the cost out of IT while providing our customers with IT infrastructure management to take them to the next level of operational excellence!

Contact us to learn if this new concept could be exactly what you've been looking for to improve processes without increased funds.